FREQUENTLY ASKED QUESTIONS
How Is It Possible That All The Carbs And Sugar Are Gone And Mmmly Cookies Taste So Good?
We’ve gone through hundreds of formulations to get all of the flavors and textures just right, so you can enjoy a cookie as you normally would. Our ingredients were carefully chosen to deliver the nutrition facts of a superfood, without all the bad stuff. Only functional ingredients for your amazing life.
What Is A Happiness Guarantee?
We promise these are the cookies of your dreams. If they aren’t, we’ll refund your order in full.
What The Heck Is Tiger Nut Flour?
An ancient superfood root vegetable that originates from Africa! It’s not a nut! Filled with fiber and potassium with a sweet and neutral taste like Almond Flour, but better for you.
What Are Net Carbs?
The term “net carbs” refers to carbs that are absorbed by the body. To calculate the net carbs in whole foods, subtract the fiber and sugars from the total number of carbs per serving.
Are These Cookies Non-GMO?
Yes! We make sure all of the ingredients we use are Non-GMO!
What Is Monk Fruit?
Unlike most fruits whose sweetness comes from sugars, fructose and glucose, monk fruit's sweetness comes from antioxidants called mogrosides. Monk fruit is the best natural sugar substitute because it has zero calories, zero carbs, zero side effects, and it won’t raise blood glucose levels. It’s also NOT a sugar alcohol!
What Makes Mmmly Different?
Every ingredient we use serves a purpose for your nutrition and health! We don’t use fillers, artificial ingredients or anything useless (what about worthless?). Our cookies actually taste like traditional cookies because we’ve taken the care and time to make them guilt-free without using the bad ingredients.
Do Kids Like Mmmly Cookies?
For sure! What kid wouldn’t want delicious cookies? Plus, you’ll be proud to feed them Mmmly. Our ingredients are perfect for fueling strong and energetic (maybe add young) lives.
Are Mmmly Cookies Gluten-Free?
Our cookies are gluten-free, but are made in a facility that produces other food with gluten.
When Will My Product Arrive?
Once you place your order, we’ll process it within 1-3 business days. From there we’ll ship it out and send you your tracking number. Give your tracking info 24 hours to update once you receive it, and then stay super excited until your cookies float from the clouds onto your doorstep.
I Need To Change My Order Or Subscription!
Shoot us an email at firstname.lastname@example.org as soon as you can and we’ll see if our dreamy Mmmly team can make some changes before they are on their way out the door! For subscriptions, log into your customer profile! If you need help beyond that, send over an email.
How Do I Track My Order?
We’ll send you tracking information for your order as soon as it ships (typically between 1-3 business days of placing the order).
How Can I Get Free Shipping?
For orders over $39, shipping is on us! We don’t offer free shipping on the daily but if you sign up for our member newsletter we promise we will send you cool things like discounts (and free shipping) that make your life better.
Do You Offer Expedited Shipping?
We don’t right now but we know how important your cookies are to you. We will always keep you up to date when they’re on their way.
What Do I Do If I Want To Cancel My Order?
Contact us at email@example.com and we’ll see if we can cancel it before the cookies fly out the door. If you have a subscription and your order hasn’t shipped yet, you can login to your account portal and edit your order!
What If My Shipment Arrives Damaged?
We’ll replace it for you, of course! Please email firstname.lastname@example.org with an image and description of the damage and we’ll get you more cookies ASAP.
What If I Want A Refund?
As a part of our Happiness Guarantee, we promise to refund your order in full if you don’t like our products. Please reach out to our customer service team at email@example.com and they’ll coordinate your refund.